The company blends process expertise, information technology and analytical capabilities in diverse industries to provide a broad range of services using its global delivery platform.... Companies operating in a dynamic business environment are incessantly caught in a vortex of ever-changing market pressures and customer needs.... United Strings BPO has a capacity of 60 seats which can host a maximum of 200 operational seats in a day if required and is available with modern infrastructure capable of operating continuously....Who do your customers expect to speak with when they call your business? Does your customer hang up, annoyed, realizing they're trapped in a lengthy, inefficient sales script delivered in a hard-to-understand accent? Customer satisfaction survey results illustrate that caller opinions trend downward when they realize they're not speaking directly with the business. At United Strings, all our agents receive extensive training in western culture and language usage and accent reduction lessons. They make your customers feel like they are directly talking to the business and are not encountering any offshore agents.We at United Strings maintain a total Western culture in terms of language, accent and virtual environment. When you're choosing outsourcers, consider approaching outsourcing decisions from the callers' point of view. Client relationships are especially important when businesses are competing heavily for every sale during slower periods. Our agents know how to build friendly selling relationships that lead to customer retention and sales growth. They naturally connect with their callers through a shared culture, and a shared language. Good agent skills involve more than instinct, but also rely on each background and sales experience. Our staff can navigate the details of your account with friendly efficiency, allowing the natural flow of sales or support conversations. These skills are partly learned, and partly earned through experience of working in our company.
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