He specializes in Operations, Client Servicing, Business Development, Training and Corporate Quality. Having held senior positions in the above fields, he has extensive expertise and certifications in the areas of Quality (Six Sigma & Lean) and BCM (Business Continuity Management). He has authored successful quality models on service level management and customer handling time management. Having held key management positions in large corporates and MNCs, he is the group’s key personnel in innovating strategies and SOPs.