Qualification/Skillsets: BE/BCS/MCA or BSc (Computer Science) 1- 4 years’ experience providing enterprise level support Should have worked in a 24/7 environment and open to working in shifts, Excellent communication skills (both written and verbal) Demonstrated strong customer service/support skills Strong analytical and troubleshooting skills Familiarity with web technologies Experience working with CRM tools Banking domain knowledge would be an added advantage   Key Responsibilities/Accountabilities: Service request queue management and timely resolution of technical cases escalated to the team Provides professional and helpful support for Yodlee products line(s), well prognosis, and/or completion product performance Investigates unusual or unsatisfactory product performance to determine root cause and preventative action Completes advanced product line training (Field Service Personnel not included) Handles special projects as assigned.