It is used for complaint management in regards to product based or service based manufacturing organizations who build and provide support for machines like Packaging machines etc. It can deal with various aspects like: a) Tele-support b) Service support c) Root cause analysis. It also keeps a record of customers of an organization and also has a separate section of user management. It has facilities like: Unlimited database capabilities Unlimited number of users Unlimited number of customers Auto backup system (weekly) Web based application (can be accessed from anywhere) Customizable server as per requirement Fast performance due to exceptional backend design. Modular design for easy customization Easy report creation as per requirement Easy integration with SAP as per requirement. Automatic creation of ticket as per the type, year and serial number Email facility based on customer requirement Mobile messaging facility based on customer requirement Various reports for decesion makin