Our software consultancy and support services are designed to help organizations increase application efficiency, reduce system downtime, drive high-performance and extend application life. We can offer various 24*7 support services based on your specific requirement. Server management Remote installation Network troubleshooting System backup and restore Emergency support Effective, speedy support anytime Our service offerings are as follows: Various help desk level support End-user support Ticket monitoring, resolution and logging Resolution of basic IT problems Installation/re-installation of basic applications Help with using knowledge management tools Resolving ad-hoc issues Testing and releasing patches Defect detection and root cause analysis Minor enhancements and customization Routine maintenance activities Need-based interaction and follow-up with 3rd-party vendors We operate on an SLA-based engagement model to provide high-quality consultancy and support services.